PLEASE READ ALL OF OUR POLICIES & PROCEDURES.  YOUR PURCHASE VERIFIES THAT YOU HAVE READ AND AGREE TO ALL OF THE TERMS OUTLINED IN OUR POLICIES.

 

In addition to the terms outlined in our policies, you can find additional information regarding our custom design process here.  Please note that while custom designs are unique & one of a kind, they remain the creative property of Diva Gone Domestic and can be used in promotional materials including, but not limited to our official website, blog, advertisements, etc.

SIGNATURE COLLECTIONS:
Diva Gone Domestic offers a full line of Signature Collections.  We are able to customize these by using our Signature Ink Colors, Signature Metallic Papers, Approved Ribbon Colors, etc.  The designs may not be changed in regards to formatting, font changes or by adding/removing graphics.  (If you are interested in a different look – please view our Graphic Requests section.) Add ons & embellishments such as rhinestones, pocket folds, buckles, etc. can be added for an additional fee. Please contact us for more details.  Click here to view our online catalog options.

ESTIMATED/ANTICIPATED TIMELINE:
Because we work to give each customer the attention they deserve, our availability will vary from week to week. Please review our general turnaround times by clicking here. We do accept Rush orders should you need your product sooner (Contact us for availability).

-Custom Design Stationery: Varies. Please allow at least 5-6 weeks.
-Signature Collection Wedding Invitations: 5-6 Weeks
-Signature Collection Wedding Programs, Menus, Place Cards: 4-5 Weeks
-Bridal Shower, Bachelorette, Birthday, Baby Shower, etc. Invitations: 4-5 Weeks
-Door Hangers, Tags, Labels, Signs, Table Numbers, etc.: 3 Weeks
-La La La Love Collection Invitations: 3 Weeks

Please note: From time to time, depending on the amount of orders we receive and rush orders, there may be a slight delay in shipping your order. If for some reason there will a shipment delay longer than one week, we will email you as soon as possible to make arrangements. While we do our best to give anticipated ship dates, we are unable to guarantee dates without a Rush Order.

PRIVACY & COMMUNICATION STATEMENT:
Diva Gone Domestic takes your event details seriously and communication is absolutely key during the process in order to achieve your vision from conception to finish.  Because of this, we will only work with the original purchaser.  We do not accept communication from third parties.  This protects you as a buyer against any privacy issues and protects Diva Gone Domestic against any communication confusion.

RUSH ORDER POLICIES:
Rush orders for most items are accepted for an additional fee.  However, it is recommended that you contact us prior to ordering a rush order (especially invitations) to ensure availability.  An invoice will be emailed to you with the Rush Order Fee and design/production does not begin until the balance is paid in full.

DEADLINES:
In order to get your items on time, Diva Gone Domestic works on a very tight deadline.  Therefore, your communication with us is important.  To keep your scheduled production time it is recommended that you provide all information, request all changes, etc. within 48-72 hours of receiving our inquiry.  Keep in mind that we reserve the right to place your order on hold if we do not hear back from you within a timely manner. Once your order is placed on hold, other orders will become priority and we can not guarantee a specific shipment date for your order.

For Rush Orders, an average of 1-2 business days is anticipated for approval.  Approval taking longer than this will delay production and the original time frame discussed.

PROOFS:
A digital proof will be emailed to you for approval prior to production being started.  We will use the email address that is specified during your PayPal checkout – if this is not the correct email address to contact you from, please be sure to let us know so that we can make note in your file.  For Signature Collections, a proof will be emailed to you within 7 business days.  For Custom Designs, your initial proof time will vary. (Please note during wedding season (April-September) proofing time may vary slightly. In most cases, a delay in proofing will not effect your overall time frame.)

For all of our designs, you will receive 3 complimentary rounds of revisions.  For the vast majority of our clients, this is more than enough revisions, however, should you need additional changes we can certainly do so.  Each additional change will result in an additional $25 design fee.

While we do an initial review of your design prior to sending over your proof, mistakes do happen.  Diva Gone Domestic regrets that we can not be responsible for any grammatical or spelling errors.  Therefore, it is recommended that you look over carefully and have an additional person review your proof before approving.

Lastly, please note that may colors vary from monitor to monitor.  Colors also alter slightly during the printing process as well.  Diva Gone Domestic is not responsible for these variations.  If you are concerned about exact colors, we can mail you a Signature Ink Color card so that you can see the true colors that print.

GRAPHIC REQUESTS
We LOVE when our clients have ideas regarding their designs. If you have a particular font or graphic you are interested in – let us know! We are more than happy to create a custom look for you. Please note that depending on the graphic requests or font requests additional fees may occur depending on licensing information.

APPROVAL:
Once the design is exactly how you want it to be printed, you will need to send an email verifying that it is “Approved”.  At that time, your design will added to our production queue.  Any changes needed AFTER you have approved the design will result in additional fees depending on where we are in the production process.

CANCELLATION POLICY:
A 50% cancellation fee will be applied to any cancellations requested prior to the approval of your design (or if a deposit has been placed – the $100 deposit will be forfeited.)
After you have approved your design, your order will be placed in our production queue and we are not able to accept cancellations.

REPLICATIONS/DESIGN COPYING:
All designs are property of Diva Gone Domestic.  You may not copy, reproduce, sell or share our designs with others.  Any attempt to do so may result in legal action.  Diva Gone Domestic respects the hard work & time that is involved with creating amazing pieces and we ask that others do the same!  Also, Diva Gone Domestic will not attempt to replicate another designer’s work at the request of a customer – so please don’t ask us to! We value other designers and believe that each designer is unique and has their own vision.

SHIPPING METHOD:
USPS is our preferred shipping method. However, if you would like an alternative carrier, please let us know.  If you would like to purchase a shipping upgrade (Priority, Express, etc) please contact us as you will be charged accordingly for these upgrades.

Insurance is not purchased for most items. Please let us know if you would like to purchase insurance for your items.

INTERNATIONAL SHIPPING:
Diva Gone Domestic proudly works with customers all over the world! Prior to purchasing, please contact us for a shipping quotes as it will not be calculated at checkout.  If you purchase an item prior to contacting us, an invoice with the shipping price will emailed to you to pay prior to production being started.

Our standard shipping is via USPS Priority Mail. International tracking is NOT available for this shipping method. If you would like your order to include tracking, your order will need to be upgraded to USPS Express. A separate invoice will be emailed to you to cover the difference.

Please know that Diva Gone Domestic will not attempt to fraudulantly alter the customs forms. You are purchasing merchandise and we will mark accordingly. You will be responsible for any international customs fees that may be assessed.

SHIPPING TIMES:
Unless you have requested & purchased a shipping upgrade, your item will be sent via Priority Mail with tracking.  It can take up to 5 business days for delivery once your item is shipped.  Again, we can not be responsible for the time it takes USPS to ship your item.  If you are concerned about time, it is recommended that you contact us to purchase a shipping upgrade.

International shipping can take up to 3 weeks. We mail all international packages via USPS Priority Mail with tracking. According to the USPS website, shipping can take 10-14 business days – however, depending on where you are located in the world it can take longer. Please allow an additional 3 weeks on top of our listed time frames to allow for your package to arrive.

DAMAGED/LOST PACKAGES:
Diva Gone Domestic is NOT able to control what happens to your package once it leaves our studio!  We are not be responsible for lost and/or damaged packages.

DIY/DIGITAL/PRINTABLE DESIGNS:
You will receive a high quality, print ready image of your design.  Your final images will be locked and are not able to be altered.  Files will be sent as .pdf’s and/or .jpgs.

Please understand that when you are purchasing a digital file, that is all you purchasing.  After your proof is approved, Diva Gone Domestic will provide the final file set for optimal printing.  However, we DO NOT provide materials, suppliers, DIY tips or advise in regards to making your own invitations or products.  We can not be responsible for what happens with the final outcome whether you are doing it yourself or using a different printer.  Each printer is different and we can not possibly give you advice on how to best execute your vision once the design is out of our hands.

REFUND/RETURN POLICY:
We always want our customers happy!  However, because of the custom nature of our business, we are a not able to accept returns or grant refunds.  Diva Gone Domestic does everything possible to ensure the quality and integrity of our products.

For all printed items, a proof will be emailed to you for approval. We will certainly do our best to ensure all information is exactly as supplied to us during the proofing process and will always run a basic spell check. If we do spot any errors we will let you know but it is the customers responsibility to give final approval to the proof and we cannot be held responsible for any errors found after printing.
Again, please note colors will vary from monitor to monitor. Also, slight variations may occur when printing. Diva Gone Domestic can not be held responsible for any of these variations.

If for some reason there is an error in your order that is our fault – we will gladly work with you to make things right!

REORDERS
We recommend ordering 10%-20% extra when placing your original order. This allows for any unexpected guests, keepsakes for yourself & close family and additional quantities for your photographer to take photos.

For reorders, a minimum quantity of 10 is required. We do not provide quantity discounts on reorders and a reorder fee will be assessed. Please note that your reorder may also be subject to small order pricing.

*Please note: Your design is kept on file for 90-120 days past your order date.  After that time, your design is removed from our servers. Any reorders after your design is removed from our servers is subject to original terms (i.e. minimum 25, proofing process & time frame.)